I’m normally far too quick to complain and not quick enough to praise, so when I get really good customer service I ought to shout about it.
So let me introduce Tony West, our friendly TNT driver.
At 7.20am this morning there was a knock on the door at home. Tony was there with a couple packages that were due to be delivered to the office. He knew that if he took them to the office there would be no-one there and a card would be left and we wouldn’t them until the next day.
That’s what I call customer service and it is good business for TNT because the picture is of Tony picking up a couple of boxes which contain some of the things he dropped off this morning. Thank you TNT.